Privacy & Security

This privacy policy for Neuro Rehab PT (“company”, “we”, “us”, or “our)”, describes how and why we might collect, store, and/ or share or process your information when you use our services such as when you:

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• Visit our website at www.neurorehabpt.co.uk, or any website of ours that links to this privacy notice.

• Engage with us and other related ways, including any sales, marketing or events.

 

Questions or concerns?

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices please do not use our “Services”. If you still have any questions or concerns, please contact admin@neurorehabpt.co.uk

 

What personal information do we process?

When you visit comment use or navigate our Services we may process personal information depending on how you interact with Neuro Rehab PT and the services, the choices you make, and the product and features you use.

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We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our Services, when you participate in activities of the Service, or otherwise when you contact us.

 

Personal information provided by you.

The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the features you useful stop the personal information we collect may include the following:

• Names

• Phone numbers

• e-mail addresses

• Demographics

 

Sensitive information.

When necessary and with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• Health data

 

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity, like your name or contact information, but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical information. This information is primarily needed to maintain the security and operation of our services and for our internal analytical and reporting purposes.

The information we collect includes:

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• Log and usage data.

• Device data

• Location data

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In order to enhance our ability to provide relevant marketing, UN services to you an update our records, we may obtain information about you from other sources such as public databases, joint marketing partners, data providers, and from other third parties. This information includes mailing addresses, job titles, e-mail addresses, phone numbers, social media profiles, and custom profiles for purposes of targeted advertising and event promotion.

 

Do we process any sensitive personal information?

We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.  We process your personal information for a variety of reasons, depending on how you interact with our service including:

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• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

• To respond to user inquiries/ offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and similar information.

• To enable user to user communications. We may process your information if you choose to use any of our offerings that allow you for communication with another user.

• To save or protect an individual’s vital interests. We may process your information when necessary to save or protect an individual's vital interest such as to prevent harm.

 

Do we receive any information from third parties?

We may receive information from public databases, marketing partners, social media platforms, and other outside sources.

 

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have valid legal reasons to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

The General Data Protection Regulation GDPR and UK GDPR require us to explain the valid legal basis we rely on in order to process your personal information.

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Consent. We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time by contacting us.

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Performance of a contract. We may process your information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

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Legal obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclosure information as evidence in litigation in which we are involved.

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Vital interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party such as situations involving potential threats to safety of any person.

 

In what situations with which types of parties do we share personal information?

We may share information and specific situations with specific third parties.  We may share your data with third party vendors, service providers, contractors or agents who perform services for us on our behalf and require access to such information to do that work. We have contracts in place with our third parties which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also committed to protect the data they hold on our behalf and to retain it for period we instruct. The categories of their party we may share personal information what are as follows:

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• Health and social care providers

• Litigation personnel

• Educational authorities

 

We may also need to share your information in the following situations:

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Business transfers. We may share or transfer your information in connection with, or during negotiations of, and a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

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Business partners. We may share your information with our business partners to offer you certain products, services, or promotion.

 

How do we keep your information safe?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised their parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own risk. You should only access the Service within a secure environment.

 

How long do we keep information?

We will only keep your in personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention. As required or permitted by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if it is not possible, for example because your personal information has been stored in backup archives, then we will securely store your personal information and isolate it from any further processing until its deletion.

 

Do we collect information from minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependant’s use of the services. If you become aware of any data we may have collected directly from children under age 18, please contact us at admin@neurorehabpt.co.uk

 

What are your rights?

Depending on where you are located geographically, the applicable privacy law means you have certain rights regarding your personal information.  In some regions such as the EEA and UK have certain rights under applicable data protection laws. These may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, to restrict the process and of your personal information, and if applicable to data portability. In certain circumstances you may also have the right to object to the process and of your personal information. You can make such a request by contacting us at admin@neurorehabpt.co.uk

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We will consider an act upon any request in accordance with applicable data protection laws. If you are located in the UK and you believe we are unlawfully processing your personal information, you have the right to complain to the UK data protection authority.

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You have the right to withdraw your consent for us to process your data at anytime.  To do this please contact admin@neurorehabpt.co.uk